At Crane Mountain Repair, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or engage with our services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect
   We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Information: Details about your equipment, service requests, and appointment history.

We may also automatically collect information through cookies or other technologies when you visit our website, including:

• Usage Data: IP address, browser type, referring URL, pages visited, and other usage data.

2. How We Use Your Information
We use your personal information for the following purposes:

• To provide, maintain, and improve our services.
• To process appointments, payments, and repair requests.
• To communicate with you regarding your service, appointments, or promotions.
• To personalize your experience on our website.
• To respond to customer service inquiries and support requests.
• To comply with legal obligations and enforce our Terms and Conditions.

3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist in running our business (e.g., payment processors, website hosting services). These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, such as in response to a court order or government investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the new owner.

4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, please be aware that no method of electronic transmission or storage is 100% secure.

5. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights and Choices
You have the right to:

• Access and Correct Your Information: You may request access to the personal information we hold about you and update it if necessary.
• Request Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g. if we need to retain the information for legal purposes).

   

• Opt-Out of Communications: You can opt out of receiving promotional emails or marketing communications by following the unsubscribe instructions provided in the communication.

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and gather information about website usage. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of the site.

8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

cmrinfo@yahoo.com
30941 South Ferndale Driv Bigfork, Montana 59911
Brandon (Owner and Technician) 406-260-9885
Kayla (Owner and Office) 406-407-8307